RefWorks is the only reference management tool actively supported by the Library at Queen's. This means that, if you have a problem using RefWorks or require training, you can contact our dedicated RefWorks Support Team.
Zotero is a popular alternative to RefWorks. Other reference management tools are EndNote and Mendeley. You are welcome to use any of these tools while you are at Queen's (Zotero and Mendeley are free, while EndNote requires an individual subscription) - it is not compulsory that you use RefWorks.
However, please be aware that, should you experience problems using reference management tools other than RefWorks, or if you require training in using these tools, the Library can provide only limited help and support.