How do I fix Write-N-Cite (RefWorks) problems in Microsoft Word?

Answered By: Diarmuid Kennedy
Last Updated: May 28, 2019     Views: 765

Please note: the Library will be cancelling its RefWorks subscription at the end of December 2020. RefWorks users should switch to using another reference management tool such as EndNote or Mendeley.

Sometimes Write-N-Cite stops working in Word - this can be due to updates or other changes made to your laptop or PC.

Often the quickest way to fix the problem is to uninstall and reinstall Write-N-Cite.  To uninstall on a PC go to the Control Panel > Programmes > Programmes and Features and then select Write-N-Cite.  In addition it is important to clear (i.e. delete) the local properties and database files.  You should do this before you reinstall.  The documents below will show you how to locates these files.

If you continue you to experience problems please contact RefWorks:

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