What should I do if I see “An error occurred while processing your request.... this service require cookies….” at the QUB login screen?

Answered By: Geraldine O'Beirn
Last Updated: Aug 06, 2018     Views: 95

If you receive the below error message at the shibboleth login screen, this is caused by some browsers (including Internet Explorer) sending the request for authentication to the server more than once.



This often happens as a result of the user using the back button around the login screens. But multiple requests are not allowed for security reasons and the error message you describe is presented.

Resolution usually involves 

  • Clearing your browser cookies and cache (see cache page)
  • Closing all instances of your browser 
  • Restarting your browser

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