Question

Why do I get Queen's Shibboleth Login - Stale Request?

Answered By: Resources Electronic
Last Updated: Aug 01, 2024     Views: 413

You may be seeing Queen's Shibboleth Login - Stale Request message because you have either used the Back button in your browser or you have erroneously bookmarked the web login form rather than the web site or your browser session is too old and you need to clear all cache and cookies.

 

screenshot of Queen's Shibboleth Login Stale Request error message

 

Clear your browser cache and close all your browser tabs.

Open a fresh new browser session and try to access the resource again. 

If you continually experience the error when logging into a resource, it may be that the Shibboleth URL and login credentials have been saved incorrectly in your browser or app.

Please remove the saved Shibboleth URL and saved QUB login credentials in your browser or app settings.

Please email eresources if you are still experiencing problems.

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