How do I get help with computing or IT problems?
Answered By: Borrower Services McClay Library Last Updated: Nov 14, 2022 Views: 16
If you run into problems with email, connecting to WiFi, printing, photocopying or your Smart Card our colleagues in IT Services will be able to help.
The IT Service Desk is located on the Ground Floor of the McClay Library and is the central point of contact for current Queen’s staff and students seeking help, advice and support for all IT related services.
Calls can be logged 24 hours a day via:
- Email: firstname.lastname@example.org. Staff and students must use their Queen’s email address
- Online: Request IT Support to log, update and check the progress of calls
Calls are logged against your staff or student number so please have this available when requesting assistance. A call reference number will be supplied and should be quoted when requesting call status updates.
The Self Help Section of the IT Service Desk webpages provides a range of information including details about setting up Queen’s email on a mobile device and accessing Queen’s resources off campus.
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