Question

What should I do if I get the message 'The password you entered was incorrect'?

Answered By: Resources Electronic
Last Updated: Oct 04, 2023     Views: 132

If you receive the message

The password you entered was incorrect 

at the QUB login 

 

 

check that you are using your student or staff number only e.g., 1234567 
and the same password you use for your QUB email and QoL.

If you use your email address e.g., 1234567@ads.qub.ac.uk or eresources@qub.ac.uk 
this will result in The password you entered was incorrect message.

 

If you are still having problems you may need to reset your password using the Self Service Password Reset 

You should then try accessing the resource again.

 

If you are unable to do this or need further help please email libsupport@qub.ac.uk

 

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