Question

Why do I get the error Queen's Shibboleth Login - Stale Request when using the Mendeley app?

Answered By: Resources Electronic
Last Updated: Oct 10, 2024     Views: 11

If you get the error Queen's Shibboleth Login - Stale Request when using the Mendeley app

 

screenshot of Queen's Shibboleth Login Stale Request error message

 

This is because Mendeley Support Team say there is a known issue signing in via Shibboleth to Mendeley desktop app.

Mendeley Support have advised to access Mendeley desktop app by creating a password for your existing Elsevier account and bypassing the Shibboleth login.

Please visit Elsevier Access Support Center for more information on How can I add password to my Elsevier user account?

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