If you get the error Queen's Shibboleth Login - Stale Request when using the Mendeley app
This is because Mendeley Support Team say there is a known universal issue signing in via Shibboleth to Mendeley desktop app.
Mendeley Support have advised to access Mendeley desktop app by creating a password for your existing Elsevier account and bypassing the Shibboleth login.
Please visit Elsevier Access Support Center for more information on How can I add password to my Elsevier user account?
Please note that EndNote is our supported reference management software solution at Queen’s University Belfast.
For more information on using EndNote please visit our EndNote guide.