Question

I have renewed my library books online but the due date did not move forward. What has happened?

Answered By: Borrower Services McClay Library
Last Updated: Jul 10, 2024     Views: 257

If you have tried to renew your books online but the due date has not moved forward or changed, it is possible that

  • that particular book has been requested by another reader
  • your library account has expired
  • you have charges on your account of £5 or more
  • you have other books on your account which have been requested by other readers
  • the book is a short loan book

You are advised to contact one of the Customer Service Desks in any of the libraries. A member of staff will assist you in establishing the reason for the failed item renewal and help resolve the problem.

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