I have renewed my library books online but the due date did not move forward. What has happened?

Answered By: Alex McIlroy
Last Updated: May 08, 2017     Views: 92

If you have renewed your books online but the due date has not moved forward or changed, it is possible that

  • you have reached your renewal limit
  • the books have been requested by another reader
  • your library account has expired
  • you have fines on your account of £5 or more
  • you have other books on your account which are very overdue
  • it may be too soon to renew

You are advised to contact one of the Borrower Services Desks in any of the libraries. A member of staff will assist you in establishing the reason for the failed item renewal and help resolve the problem.

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