Answered By: Healthcare Library Tech Support
Last Updated: Aug 21, 2026     Views: 7

If you have cleared your browser cache and tried an alternative browser (e.g. Chrome) or a new Edge InPrivate browser session but still cannot log in:

Use the Microsoft My Sign-Ins tool and click Sign in with a different account or Sign out of your current login

At the next screen choose Use a different account and then enter your Healthcare Library username and password

HSC Use a different account screenshot

If you are not given the option to change account, at the HSC login click the arrow to the left of your email address:

Click arrow to change account

At the next screen choose Use another account and then enter your Healthcare Library username and password

Click link to use another account

 

If you still receive an error message please send a full window screenshot, including the address bar, to Tech.Support@healthcarelibrary.qub.ac.uk.

 
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